Shipping and Local Pickup
1. SHIPPING AND PICKUP OPTIONS
Domestic Shipping:
Standard (5-8 Business Days) $5.99 flat rate
Free Shipping on purchases over $100.00
Exceptions: Kala Brand Music Ukuleles $15.00 flat rate shipping with Free Shipping on ukuleles over $150.00 (Kala accessories ship flat rate of $5.99) ex. bags, clothing, tuners, picks.
Free local pickup at Island Soul Clothing & Gifts, 1309 Ocean Terrance, Seaside Heights, NJ 08751 during business hours only.
***Some orders may arrive in different packages on different days due to multiple inventory locations. This will not increase shipping costs to you***
2. PROCESSING TIME
Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the orders cannot be canceled. If there are questions about canceling and order, please contact us.
4. RETURNS
Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused, with tags in its original condition. Some items, such as sale items, custom orders, may be ineligible for returns. For more information, visit http://islandsoulclothingandgifts.com/pages/returns
5. DELAYED ORDERS
In the case of delayed processing, customers will have an option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
6. DAMAGED ORDERS
Island Soul Clothing & Gifts is not liable for lost, stolen or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
Orders cannot be shipped to PO Boxes
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipments may require a different shipping method.