Returns & Exchanges

1. RETURNS & EXCHANGES: For items purchased online, returns and exchanges are excepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at islandsoulservices@aol.com to obtain return authorization. Be sure to include the items order number and your reason for return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we have received your return or exchange. 

2. RETURN SHIPPING: Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanges for other reasons will be paid for by the customer.

3. ELIGIBLE ITEMS: The following items: Clearance items, Final sale items, Perishable items, Special order items, Custom/customized products, Ukuleles and Gift Cards are not eligible for return/exchange. We reserve the to refuse any return/exchange, at the management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS: Except for items that were damaged when purchased, items may be "open box/packaging" but must be unused, undamaged and complete with original tags and or packaging.

5. FORM OF PAYMENT: Refunds, if issued, will be in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

6. IN-STORE RETURNS/EXCHANGES: In some cases items may be returned/exchanged in store. Return/exchange authorization must be approved first as some items are not available in-store. 

If you have any questions about this return policy, please contact us by email: islandsoulservices@aol.com or phone (during the summer season only June September) 732-250-6494